Making a complaint

Making a complaint

As a member of The Property Redress Scheme (PRS) we provide the highest standard of service to all our customers. To make sure that your interests are safeguarded, we have put into place a process by which any raised complaints are handled. This means we can handle any issues or concerns effectively and wherever possible, as soon as they are raised.

  • All complaints need to be made in writing marked ‘for the attention of the manager’ to our office at Mapesbury House, 84 Walm Lane, Willesden Green, London, NW2 4QY.
  • When we receive your complaint, we will send acknowledgement within 10-working days to confirm the complaint has been received and to inform you we are investigating the complaint raised.
  • We will then provide a detailed response in writing to your complaint by recorded post, having carried out a detailed investigation.

Please Note - We have 8-weeks from the date of your complaint being received by post to provide a response.


With 20 years’ experience in the London property market our accomplished staff have in depth knowledge so whether you are a first time buyer or an experienced investor, we have the information to deliver results in the London market. We are committed to providing a high level of service to our clients to make the buying and selling process as smooth as possible. We will guide you through the entire process from finding the right home or buyer and negotiating offers to exchange of contracts and handing over the keys. With new buyers and sellers registering with us every month we have a comprehensive database and we can help every type of buyer and seller in the market. Contact us on or 0208 451 8999.


We are accomplished letting agents with many years’ experience and whether you are a tenant looking for property to rent in London, a landlord looking to let your own home or a professional investor investing in your first buy-to-let property, we are here to help you with your requirements. Inventories are carried out at the start and end of every tenancy and we will ensure that all the necessary credit checks are completed before the client moves in. We also check that the EPC, electrical safety and gas safety checks are in place to ensure peace of mind for tenant and landlord. Contact us on or 0208 451 8999.


We will provide a FREE no obligation market appraisal with one of our dedicated letting agents. They will do thorough research before visiting your property and will use their local knowledge to get an understanding of what your property is worth. We compare your property with similar properties in the area and take into account current market factors such as size and location. We will use this information in order to give you an accurate and realistic valuation and advise you on a selling or letting price. We have an extensive database of clients and we will use the data from the valuation to find a suitable tenant or buyer for your property. Contact us on or 0208 451 8999.


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